National Grid’s Customer Transformation Project Manager talks silos

Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

Onsite at CX Utilities, National Grid’s Customer Transformation Project Manager Barry White discusses silos and tips for improving the end to end customer experience with technology.

Topics: Customer Experience Customer Data, Insights & Analytics

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