CX Network launches the global state of customer experience 2018 survey

Tags: survey

The annual in-depth research dissects the future of the customer experience landscape.


What are the biggest trends, challenges and investments that will impact customer experience in 2018? Chatbots? Personalisation? Culture change? Omni-channel? Speech and text analytics?

One of our biggest and most popular reports in the past year was The Global State of Customer Experience 2017.

The 2018 survey will help us provide a year-on-year industry comparison as well as an overview of the trends, challenges and investment priorities that will be defining the next 12-18 months. 

As a thank you for completing the survey we'd like to send you a copy of the finished report. Just leave your email address at the start of the survey to receive it upon publication!

And if at any stage you have a question about the survey and/or report, feel free to drop a line to the Editor on

>> Take the survey here