Customer obsession in an age of omni-channel experience
Industry survey launched to gauge organisations’ customer-centricity and how they adapt in an omni-channel landscape.
We all know that customer experience can be a key differentiation in an overcrowded market, but how customer-centric are organisations really? Who owns CX initiatives within a business? And how do they drive through that focus across the myriad of touch points they offer customers?
CX Network has launched a new industry survey to delve into these questions and create a comprehensive guide on customer obsession in an age of omni-channel experience.
And we’re inviting you to take part!
Share your insights and as a thank you for completing the survey you will be entered in a giveaway to win a 1 of 5 $100 Amazon gift cards and you will also get access to the research findings upon publication.
The survey will take 5-10 minutes to complete and if you have questions about it at any stage, you can email CX Network's editor on firstname.lastname@example.org.
>> Take the survey here <<