Customer obsession in an age of omni-channel experience

CX Network

Industry survey launched to gauge organisations’ customer-centricity and how they adapt in an omni-channel landscape.


We all know that customer experience can be a key differentiation in an overcrowded market, but how customer-centric are organisations really? Who owns CX initiatives within a business? And how do they drive through that focus across the myriad of touch points they offer customers?

CX Network has launched a new industry survey to delve into these questions and create a comprehensive guide on customer obsession in an age of omni-channel experience.

And we’re inviting you to take part!

Share your insights and as a thank you for completing the survey you will be entered in a giveaway to win a 1 of 5 $100 Amazon gift cards and you will also get access to the research findings upon publication.

The survey will take 5-10 minutes to complete and if you have questions about it at any stage, you can email CX Network's editor on

>> Take the survey here <<