Annual research launched to examine the customer data and analytics landscape

CX Network

CX Network has launched a new survey to provide a year-on-year cross-industry update on customer data and analytics landscape. 

One of our biggest and most popular reports in the past year was the big book of customer insight, data and analytics 2018.  

The 2019 survey will help us provide a year-on-year industry comparison as well as an overview of the trends, challenges and investment priorities that will be defining the next 12-18 months. 

We are inviting customer experience experts to contribute! 

As a thank you for completing the survey we'd like to send you a copy of the finished report. Just leave your email address at the end of the survey to receive it upon publication!

And if at any stage you have a question about the survey and/or report, feel free to drop a line to the Editor on

>>>Take the survey