Meet the Director of Spark (lean transformation) and Sustainability at the BBC

Add bookmark

EPISODE OVERVIEW:

The Director of Spark (lean transformation) and Sustainability at BBC, Adrian Ruth joins us to share that four years on the organization’s transformation program called Spark program is going strong.

His remit is to ensure that the “phenomenal” and “very, very successful” organization meets the challenges coming at them on every front- changing audience demands, exponentially multiplying competition, etc.

Adrian notes that most folks at the BBC are like him- they joined the organization because they’re passionate about the organization and they really want to deliver the best possible output on every platform and every genre to the audience.

“BBC News spends a lot of time thinking about how to stay relevant to our audiences, how to produce brilliant, engaging content that people will want to share.

LISTEN NOW:


Latest Webinars

Real-time insights that drive action – not just awareness

2026-06-10

11:00 AM - 12:00 PM EDT

Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instant...

Why is customer experience still breaking in the age of AI?

2026-05-14

10:00 AM - 11:00 AM EDT

Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer servic...

How to fix disconnected CX with an orchestration layer

2026-05-05

10:00 AM - 11:00 AM EST

Learn why simply reducing tools isn't enough to fix tech stack sprawl, and how to fix it with a CX o...

Recommended

OUR BENEFACTORS