How British Airways Has Changed the Landscape and Enhanced Customer Experience in the Sky

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Interview with Abigail Comber, Head of Customer at British Airways, about the unique customer challenges of the travel industry and innovative ways in which BA breaks the mould.

To continue reading this story get free access