A day in the life of an Analyst: Simple Health, Client Services, Higher Ed
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Thousands of data points are created by contact center operations every day.
It is the analytics analyst’s job to determine how the wealth of available data could be of most value to the organization, then to develop programs to deliver it.
Get insight from three case studies in Healthcare, Collections and Higher Education on how through speech analytics and monitoring 100% of interactions, companies increased agent performance, decreased coaching time, improved customer satisfaction and improved sales.