A day in the life of an Analyst: Simple Health, Client Services, Higher Ed


CX Network
08/09/2018

Sponsored By:
CallMiner
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Thousands of data points are created by contact center operations every day. 

It is the analytics analyst’s job to determine how the wealth of available data could be of most value to the organization, then to develop programs to deliver it.

Get insight from three case studies in Healthcare, Collections and Higher Education on how through speech analytics and monitoring 100% of interactions, companies increased agent performance, decreased coaching time, improved customer satisfaction and improved sales. 

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We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.