Top 5 Takeaways From CX Excellence World: Data, Insight and Personalisation
Innovative data collection to increase personalisation and customer communications were some of the much-discussed topics at the event.CX Excellence World took place in in Paris last week and featured over 40 cross-industry speakers from over 20 different countries. They provided insight into industry challenges and the solutions to help go from customer experience to excellence. For those who were unable to attend we’ve collated the best bits to bring you the top takeaways from CX Excelle...
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