Designing immersive multi-dimensional stories at Coca-Cola

Dobrian Dobrev is UX Lead Architect for EMEA IT Marketing at The Coca-Cola Company. Ahead of his online session at CXN Live: Experience Design, we asked how he creates immersive digital stories at the soft-drink manufacturer

Add bookmark

CX Network

Coca-cola image

Customer experience

After explaining the differences to consider between designing digital interfaces and spatial interfaces, Dobrev’s session will explore ways to build immersive stories for experiences that span both physical and digital formats.

In fact, Dobrev maintains that the act of blending physical and digital will be a marked characteristic of customer experiences in the future. Over the last five years, Dobrev notes that we have “witnessed a phenomenon called dematerialization". 

This is where things that were traditionally interacted with physically are now becoming digital entities, products or services. This is seen in society’s migration away from consuming music via cassette tapes and CDs to digital MP3 files and online music streaming services.

“My personal opinion is the combination of the physical and digital world is the future of customer experience. Mobilization was as a milestone and I think the next milestone will be a hybrid between the digital world and the physical world in the context of customer experience,” says Dobrev. 

A vital element of Dobrev’s UX role is to ensure that new customer journeys provide optimal experiences for users that buy Coca-Cola drinks. Attendees of his online session will receive insights into how to translate multi-dimensional experience storyboards into interactive prototypes that can be validated with potential users and stakeholders.

Sign up to Dobrev’s session today to discover techniques and resources for prototyping immersive experiences that bridge the gap between physical and digital forms.

Also read: CX best practice in travel and hospitality

Don't neglect your professional development: Attend CCW Europe

In the current global climate, it is vital to continue the knowledge sharing and relationship building we have previously taken for granted at face-to-face event meetings. Virtual CCW Europe is a complimentary*, two week virtual experience which will bring together an exclusive community of CX and Customer Contact professionals together in an interactive, informative, groundbreaking virtual summit.

To view this content, please fill out the form to register and become a member.
Or, if you're already a member, sign in below to view.

Please note: That all fields marked with an asterisk (*) are required.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

We respect your privacy, by clicking 'Subscribe' you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.