Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below.
Why human digital experiences are better for business
May 02 by CX NetworkIn CX, digitalization can be a double-edge sword – discover how to meet customer demand with a human touch
Supercharge your digital strategies to save on interaction costs and improve CX
March 22 by CX NetworkLearn more about reducing cost while maximising agent productivity
Driving omnichannel orchestration to enhance a personalised customer experience
March 21 by CX NetworkHow to overcome the challenges in a new age of omnichannel
Inclusive design: The critical foundation of digital UX
March 15 by Shelby MitchellShelby Mitchell explains the practical steps that need to be taken to design digital UX for customers with disabilities
4 ways to craft a stand-out omnichannel experience
March 14 by Melanie MingasDiscover advice from four CX experts on how to make digital customer experiences stand out against the competition
Customer experience in the metaverse: A CX Network Guide
March 03 by Jerome SmailIn this ultimate guide, CX Network presents the key facts and insights that will get it there.
CX Re-imagined: seamless, intelligent and immersive
March 02 by CX NetworkDiscover the digital CX developments that will give your customers a memorable experience
Experts insights on digital customer experience to capitalize digital transformation
February 23 by CX NetworkThis report provide insights from Amazon Games, Nissan, Roche and AT&T on streamlining digital CX optimization and implementing successful cultural transformation.
CX Network in retail benchmarking workbook 2022
February 14 by CX NetworkDiscover the best-in-class strategies and techniques for customer service excellence from retail brands including IKEA, The Very Group and Dufresne Group.
How to personalize cx through the power of conversation
February 10 by CX NetworkDiscover how leading brands such as Nike, TravelPerk, Oxfam GB and MaineHealth leveraged the freedom of customer choice to differentiate their CX proposition.
How to use ChatGPT to elevate your CX function
February 09 by Melanie MingasCX Network looks at the real-life CX projects ChatGPT is facilitating and the brand values it is best suited to
What is customer journey mapping?
January 27 by CX NetworkCX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers