Digital
Digital customer experience is the sum of all interactions and touchpoints a customer has with a brand online. Consumers increasingly rely on digital platforms for shopping, communication, and entertainment, therefore crafting seamless and engaging digital CX has become imperative for businesses.
This encompasses everything from a user-friendly website or app interface to personalized recommendations, efficient customer service chatbots, and streamlined checkout processes. A well-executed digital CX strategy not only enhances customer satisfaction but also drives customer loyalty and advocacy.
Explore how businesses are adapting to digital transformation with the resources below.
6 ways AI and GenAI connect & personalize your CX journey
September 16 by CX NetworkWatch this session from All Access: Customer Insights & Data Analytics presented by Coveo.
Retain more customers by expanding on the open web
July 26 by Elliott ClaytonIn the age of endless choice and competition, customer retention is a key challenge. Elliott Clayton from Epsilon explains how to leverage the open web, to tap
The Global State of CX 2024
May 23 by CX NetworkHow generative AI, data and customer demands are shaping CX in 2024
2024 Digital Experience Benchmark Report
March 15 by CX NetworkElevate your customers’ journey with global data and actionable insights from Contentsquare
How to make expectation transfer work in retail
February 12 by Melanie MingasThule Group’s Zachary Dugas explains how a global, sustainable sports brand used expectation transfer to its advantage
4 innovation strategies for next-level CX
January 19 by Andrew CarothersIn CX, innovation is everything. But how can organizations get started? Cisco’s Andrew Carothers explains
How the UK’s Online Safety Bill will protect online customers from fraud
December 15 by Leila HawkinsFormer minister Dame Caroline Dinenage explains that the bill sets a precedent for fostering consumer confidence
How to implement a digital customer success strategy with data-driven insights
December 06 by CX NetworkWatch this session from All Access: Future of CX to learn how to take your digital customer success strategy from an idea to a repeatable, scalable program, enabling your customer success team to thri...
5 times APAC travel brands used tech to improve CX
November 07 by Jerome SmailHow APAC brands are leveraging cutting-edge technologies to enhance customer journeys
Digital CX: How Metacask is digitalizing the drinks industry
November 03 by Melanie MingasCX Network talks to the CEO of Metacask to find out how an online marketplace is transforming its industry while taking digital CX to the next level
4 ways AI is changing CX in ecommerce
July 26 by Melanie MingasCX Network board member Gautaam Borah explains how and where AI is being used to drive loyalty and improve CX
Contact center playbook: emerging resilient and future-ready in uncertain times
June 26 by CX NetworkFind out why artificial intelligence is the hero your contact center needs