Navigating the future: Saying farewell to the IVR

Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

Come along with Talkdesk and World Vision Canada on a journey beyond the IVR. Find out how generative AI can understand your customers’ needs and determine the best course of action to quickly and accurately resolve their problems. Whether it's voice or digital, AI can simplify the IVR decision tree and autonomously route inquiries to the most suitable resource—be it an automated response, self-service option, or live agent. Discover why administrators will no longer have to tedio...

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Enterprise CMO

February 11 - 13, 2018

Sheraton Los Angeles San Gabriel, San Gabriel, CA

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9th Annual Channel Management Summit

September 26 - 28, 2016

DoubleTree by Hilton Los Angeles Downtown, Los Angeles, CA

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Customer Experience Exchange for Financial Services, EU

13 - 14 September, 2016

Marriott Heathrow, London, United Kingdom

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Customer Value Management: Telecoms

4 - 5 October, 2016

Golden Tulip Berlin - Hotel Hamburg, Berlin, Germany

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Customer Experience Exchange for Financial Services US

October 10 - 11, 2017

Intercontinental Miami, Miami, FL

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Customer Experience Exchange for Financial Services US

Customer Experience Exchange for Telecoms

25 - 26 April, 2018

Marriott Heathrow, London, United Kingdom

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Customer Experience Exchange for Telecoms

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Discover how Agentic AI and GenAI are reshaping B2B Customer service metrics and which KPIs your tea...

New KPIs for a new era: How AI is reshaping CX

Rewriting the Rules of CX with AI Agents and Customer Experience Automation

2025-10-22

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This CX Talk will discuss unlocking Efficiency with automation and AI orchestration.

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CX Talks: AI Human Synergy in Customer Service

2025-10-09

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