Leveraging data & AI tools to design customer journeys that resonate
November 4 - 5, 2025
| Free CX Network Webinar Series
Customer journey mapping is a powerful tool for understanding and optimizing the customer experience, with Forbes finding that customer journey mapping technologies can save businesses between 15 - 20 percent in service costs. Gartner research, however, found that over 70 percent of CX leaders struggle to design CX that boosts loyalty and delivers results.
This CX Network webinar series will delve into the latest techniques and best practices for designing and managing customer journeys. From identifying customer pain points to creating seamless experiences, you'll learn how to deliver exceptional customer experiences at every touchpoint.
Join Join All Access: CX Design & Journey Management 2025 to learn how to design and manage customer journeys that deliver exceptional experiences that stand out.
Design Exceptional Customer Journeys, Drive Loyalty
Meet your Speakers
Jeff Dahms
Director, CX Research & Insights
Physicians Mutual
Hassan Jaafar
Product Squad Lead - Strategy, IOT & Connected Home
BT Group
Lariane Rossanese
Global Head of Product Design - Supply Chain Network, Enterprise & Service Tech
Wayfair
Chloe Chappell
Producer
CX Network
New for 2025
Personalization
Effectively harnessing customer data to provide personalized customer journeys and interactions
Customer Insights
Identifying the most impactful metrics to guide CX design that delights customers and differentiates your business
AI tools
Leveraging AI to scale personalization, increase efficiency and improve consistency in customer journeys
78%
CX practitioners agree or strongly agree that customers want marketing, interactions and journeys to be personalized
64%
CX practitioners cited difficulty measuring and tracking the effectiveness of CX efforts as a key challenge
46%
CX practioners noted understanding and acting on actual customer behaviors as a key challenge
Join our Speaker Line Up
Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Series Guide to learn more.
Our Partners
All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Where is my access info?
We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
Can I invite my team?
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
How do I join All Access?
On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
Partner with CX Network
For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!
Find out what's coming next!
All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.
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