From demo to deployment: 6 questions to ask your AI vendor
The hard questions you need to put to a prospective tech partner – and the answers you should get in response
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You've done your research, listed your use cases and set your targets. Now, it's time to drill down into the details.
But what do you do after the demo?
When it comes to AI procurement, demos can be impressive. But they rarely reflect the real-world scenarios organizations encounter – and this theory-reality disconnect costs money, time and reputation.
6 Questions every CX leader should ask when evaluating AI is your manual for successfully navigating the post-demo, pre-commitment stage of AI procurement. It provides a practical framework for separating polished demos from production-ready AI and as well as presenting the key questions to ask, it also explains what your shortlisted vendors should be saying in response.
At the end of the day, the more rigorous your pre-commitment vetting procedure, the more likely your investment is to deliver the capability improvements your organization is looking for.
Download this whitepaper to find out:
- The six big questions every AI vendor should answer, and what their answers should cover.
- How to dig into hand off capabilities, peak volume scenarios and edge case resolutions.
- How Brinks Home and Terminix saw a 55 percent reduction in inbound email tickets and an additional $7m in sales in only nine months.
