training
The state of service report 2022
September 16 by CX NetworkDiscover the drivers of digital engagement and agent development in this whitepaper from Salesforce
The Key to a Successful Customer Service Strategy
August 30 by Zarina de RuiterIn this interview, Dawn Cox, the Customer Service Director of Staples and CX Network Advisory Board member, talks about training, employee engagement and what makes a successful customer service strat...
5 Questions to Ask to Help Develop a Differentiated CX
August 10 by Mike AshtonCustomer experience expert Mike Ashton outlines the questions brands need to consider before they can truly create a differentiated customer experience strategy.
5 Key Steps to Achieving Cross-Company Customer Centricity
July 11 by Mike AshtonCustomer experience expert Mike Ashton outlines 5 key steps for organisations and CX leaders to help them optimise customer centricity across all levels of the company. Corporate speak and clichés –...
How to Convert Employee Training Into Better Delivery of CX
January 10 by Mike Ashtonhow to encourage and inspire people to change the way they behave to deliver a better experience that drives sales revenue.