CustomerSatisfaction
Personalize CX with data-driven self-service
November 30 by CX NetworkFind out self-service can be leveraged to reduce opex and drive satisfaction
How AI can reduce the cost of customer support team expansion
August 30 by Adam JeffsCurious Thing’s CX expert shares one of her biggest CX wins and discusses the value of AI in customer support teams
UK Utilities Companies Improve Customer Satisfaction But Still Rank Lowest of All Sectors
August 12 by Zarina de RuiterUtilities industry sees high level of customer satisfaction improvement, but the Institute of Customer Service warns that more needs to be done. The UK utility industry has been under fire for pro...
Customer Satisfaction With North American Hotel Brands Hits New High
August 06 by Zarina de RuiterIncrease in hotel guest satisfaction is largely driven by decrease of people encountering problems during their stay.With our spotlight on customer experience and marketing within travel this month, t...