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About CX Network
Leading the global customer experience community
CX Network is the leading intelligence platform for CX and business executives. We are a global customer experience (CX) community and B2B media platform for CX professionals and enterprise leaders. We publish original research, in-depth reports, and practitioner-led insights across the topics shaping modern CX – from AI in CX and CX analytics to contact center transformation. Through events, webinars, and a community of 188,000+ members, CX Network is where the world’s leading CX teams come to learn, benchmark, and connect.
The topics defining
The future of CX
CX Network covers every dimension of the CX discipline. Our editorial and research teams publish consistently across:
Why CX Network
Why CX professionals choose CX Network
We provide the insights, connections, and intelligence CX professionals need to drive impact and accelerate their careers.
Proprietary research and benchmarks
Our in-house research team publishes the annual CX Horizons report and a full calendar of market intelligence reports – giving members the data they need to benchmark performance, build business cases, and stay ahead of market shifts.
Top 50 CX Leaders to Follow →Practitioner-led insights
Everything we publish is shaped by working with CX professionals. Our editorial team, contributor network, and advisory board ensure our content reflects what’s actually happening at the coalface.
Global events and networking
From webinars to CX Exchanges and CCW events, we bring together practitioners and thought leaders worldwide to explore the trends, tools and strategies shaping the future of CX.
Browse upcoming events →Vendor-neutral intelligence
CX Network is independently owned and editorially impartial. Our research, reports and editorial coverage are not pay-to-play – giving our community trusted, unbiased insight they can act on.
The best ways to experience CX Network
Read the research
Access our full library of CX reports and guides including partner research from leading solution providers.
Attend a webinar or event
Join thousands of CX professionals at our global conference, regional exchanges, and free online events. Our All Access webinar series runs year-round with no cost to attend.
Join the community
Membership is free. Get access to our full content library, weekly newsletter, event invitations, and a network of 188,000+ CX professionals worldwide.
CX Exchange New York
AI in CX: Practical Strategies for Impact
CCW Europe Summit
All Access Webinar: The Future of CX
Meet the CX Network team
Rose Morishita Straughn
Head of marketing, content and events
rosecley.morishita@iqpc.comFor over 10 years, Rose has led B2B content strategy across editorial, digital events, research and webinars, driving insights, thought leadership, and experiences for CX professionals worldwide.
Trusted by the world’s leading CX and contact center brands
