How to action VoC feedback through collaboration across the enterprise
Catch up with All Access: Voice of the Customer 2024 and hear how to turn customer feedback into meaningful action
03/14/2024
In the dynamic landscape of VoC research, collecting feedback is only the first step. Effectively translating that feedback into actionable insights requires collaboration across the entire enterprise.
In this session from All Access: Voice of the Customer 2024, Sam Phillips-Lord, senior customer insight manager for Hastings Direct, explains how to secure multi-stakeholder buy-in and shares strategies and best practices for turning VoC feedback into meaningful action through seamless cooperation across various departments.
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