Re-imagine omnichannel CX with video-optimised communication
Why businesses need to rethink their CX design in the face of modern customer expectations
Add bookmarkWe're entering a time where a great product along is not going to differentiate you in a competitive market. Delivering a personalised and effective customer experience to meet your anywhere customers' demand has quickly become the way to thrive. Is your organisation ready for it?
Join Zoom to learn how a video-optimised unified communication platform can take you to a new dimension of customer loyalty.
In the session, you will hear:
- Insights on current market trends.
- What are today's customers demands and why businesses need to rethink their CX design.
- Why video-optimised communication is vital in the new generation of CX for customers and agents.
This session will address how to:
- Transform multi-channel CX to a seamless omni-channel journey.
- Increase self-service efficiency and first call resolution rate.
- Reach and support customers anywhere.
Topics:
Omnichannel
