The CallMiner Index: US Consumer switching by sector

The reasons and the impact of call centers

Add bookmark

Avoidable customer churn is costing US businesses $136 billion a year!

CallMiner surveyed 1,000 US adults to find out why consumers contact suppliers, how they were feeling when they contacted a call center and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centers play a pivotal role in whether consumers stay loyal or decide to switch.

Download to read more

Latest Webinars

3 ways AI can shut down costly contact center failures

2025-11-18

10:00 AM - 11:00 AM EST

Learn how to prevent digital failures, automate smarter, and empower agents—turning your contact cen...

The next decade of customer feedback

2025-10-29

10:00 AM - 11:00 AM CET

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

The next decade of customer feedback

2025-10-28

11:00 AM - 12:00 PM EST

Learn how AI-powered customer feedback management will catalyze CX innovation in the next 10 years

Recommended