The CallMiner Index: US Consumer switching by sector

The reasons and the impact of call centers

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Avoidable customer churn is costing US businesses $136 billion a year!

CallMiner surveyed 1,000 US adults to find out why consumers contact suppliers, how they were feeling when they contacted a call center and which communications channels they preferred. What we uncovered is a switching epidemic – and that call centers play a pivotal role in whether consumers stay loyal or decide to switch.

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