Retail
Customer experience plays a pivotal role in shaping the success of any retail business. Retailers must focus on creating seamless, personalized experiences that cater to individual needs and preferences. This can involve everything from intuitive store layouts and knowledgeable staff to efficient online platforms with user-friendly interfaces.
By leveraging data analytics and customer feedback, retailers can gain insights into what customers value most and tailor their strategies accordingly. This might mean offering personalized recommendations based on past purchases, implementing hassle-free return policies, or providing attentive customer support across various channels.
Technological advances like virtual reality for immersive shopping experiences and chatbots for instant customer support are transforming the retail experience, streamlining operations and offering convenience. Discover the latest insights and strategies driving engaging retail experiences below.
Managing stress while leading change
August 19 by First sourceHow to manage the personal toll of leading business transformation according to a CFO
Tips on understanding customers’ core needs
August 17 by Chanice HenryDiscover top tips from Pinterest’s senior quantitative user experience research lead to transform your understanding about customer behavior and sentiment
Investing in Customer Relationships Pays Dividends
August 12 by Qualtrics QQDiscover why customer relationship health management is the new way to create impactful experiences
How to support your customers at scale?
August 10 by Ryan SteinbergSenior manager of customer support operations at Intercom, Ryan Steinberg, explores the benefits of automated customer service
Implementing an impactful CX initiative
July 21 by Olivia PowellWinner of Best CX Impact at the CX Elite Awards 2021, Tesco, explains how to implement an impactful CX initiative, and how to best understand customer behavior across digital channels
Top tips for CX teams looking to improve their brand’s NPS
July 16 by Qualtrics QQDriving through improvements in a brand’s Net Promoter Score can increase revenue, mitigate risk and enhance customer lifetime value
Boost CSAT and accelerate performance with communication
June 16 by Dorian StoneA dive into the topic of consistency in customer engagement strategies and how this factor builds loyalty and trust with customers
Shifts in retail: How digital acceleration changed the industry
June 03 by Adam JeffsDiscover the key trends shaping the retail industry and learn how a focus on digital transformation, agent empowerment, personalized marketing and customer service have become the leading differentiat...
[Infographic] Survival bootcamp: customer experience in retail
May 25 by CX NetworkDownload this infographic to access the highlights of the study’s exclusive findings on how the retail industry is surviving through tough economic climates
The growing cost of ineffective communication on customer
May 06 by Dorian StoneThe dangers of ineffective communication in customer engagement strategies and the direct impacts on customer retention and business revenue levels
Four self-serve chatbots to supercharge your support
May 04 by Zara BurkeIntercom explores four self-serve chatbots to upgrade customer service support
Passion, persistence and perseverance for customer journey
March 12 by Adam JeffsIn conversation with CX Network, Cynthia Tang outlines the strategies that framed her biggest CX win in the APAC region