CX TALK: How Monarch Bank’s Employees Become Brand Icons
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Nancy Porter is the SVP, Marketing & Sales at Monarch Bank. In an interview at the Customer Experience Exchange for Financial Services: US she spoke about:
- The importance of culture and how they make sure employees are their walking and talking brand icons
- The most important aspects of a CX strategy
- Why training, marketing & sales are under one umbrella at the Bank
- The future of customer experience, especially in financial services
- And more!
Watch the full interview below.
