CX TALK: How Monarch Bank’s Employees Become Brand Icons

Posted: 04/20/2017

Nancy Porter is the SVP, Marketing & Sales at Monarch Bank. In an interview at the Customer Experience Exchange for Financial Services: US she spoke about:

  • The importance of culture and how they make sure employees are their walking and talking brand icons
  • The most important aspects of a CX strategy
  • Why training, marketing & sales are under one umbrella at the Bank
  • The future of customer experience, especially in financial services
  • And more!

Watch the full interview below.

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