CX TALK: How Monarch Bank’s Employees Become Brand Icons
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Nancy Porter is the SVP, Marketing & Sales at Monarch Bank. In an interview at the Customer Experience Exchange for Financial Services: US she spoke about:The importance of culture and how they make sure employees are their walking and talking brand iconsThe most important aspects of a CX strategyWhy training, marketing & sales are under one umbrella at the BankThe future of customer experience, especially in financial servicesAnd more! Watch the full interview below.
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