CX TALK: How Monarch Bank’s Employees Become Brand Icons

Posted: 04/20/2017


Nancy Porter is the SVP, Marketing & Sales at Monarch Bank. In an interview at the Customer Experience Exchange for Financial Services: US she spoke about:

  • The importance of culture and how they make sure employees are their walking and talking brand icons
  • The most important aspects of a CX strategy
  • Why training, marketing & sales are under one umbrella at the Bank
  • The future of customer experience, especially in financial services
  • And more!


Watch the full interview below.

To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
Subscribe

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

Contributor: