How to get the ROI from your contact center with engagement analytics
Learn in this webinar the insights, best practices and success stories on implementing an engagement analytics solution within a contact center.
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Did you know that voice is the biggest untapped data source for improving the customer experience? More than chat, more than social media!
Engagement analytics (formerly referred to as speech analytics) has attracted a lot of recent interest on how it can benefit contact centers.
The opportunities to improve the customer engagement as well as reduce operating costs, improve agent performance, increase sales revenue and support regulatory compliance are very real. But how do you get there?
Learn in this webinar the insights, best practices and success stories on implementing an engagement analytics solution, including:
- Getting decision makers onboard
- Setting up KPIs, reports and goals
- Achieving ROI