EMEA in focus: the CX trends and behavior shifts you need to know
Learn how to meet the changing demands of consumers across the EMEA region and the tools that inspire loyalty and retention
Discover how customer demands in the EMEA region are changing and what you need to know to stay ahead
When it comes to convenience, self-service and price, the last 12 months has seen notable shifts in customer behavior across the Europe, Middle East and Africa region.
Exploring these trends in a live fire-side chat, Perry Gale, vice-president for the EMEA region at Cyara, will tell CX Network’s editor-in-chief Melanie Mingas what it all means for CX practitioners in the region.
Supporting this high-level overview, the discussion will also cover the next frontier of customer communications and the ever-present matter of customer retention, with insight on how chatbots and conversational AI can be leveraged to inspire loyalty.
Join this webinar to discover
- How to utilize digital channels to solve customer pain points.
- How to initiate a self-service project by identifying areas for automation.
- The spending priorities of CX practitioners across the EMEA region
Speakers
Perry Gale
Vice President, EMEA
Cyara
Perry Gale is Vice President of EMEA, responsible for developing growth within the region. With more than 30 years of leadership experience across multiple vertical industries, geographies and enterprise technologies, Perry thrives on driving excellence within his team to succeed in highly competitive markets. Prior to Cyara, he held leadership roles at Pendo.io, Nintex, Axceler, ICS Solutions and K2.
