How to Unlock Hidden CX potential

Learn how to optimize agents workflows through intelligent automation to enhance customer experience

Join this webinar to learn how augmenting customer service agents with AI and automation elevates CX

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This FREE webinar was recorded on:
21 February, 2023
11:00 AM - 12:00 PM EST

Businesses looking to elevate their customer service often focus on enhancing the experience of the customer, however this is only half of the formula. Businesses focusing purely on customer experience will largely miss the mark.

For the most successful businesses in 2022, it has become necessary to enhance agent experience and efficiency through technology. Through augmenting contact center operations with AI and Automation, agents are empowered through improved processes, instant access to data and a unified desktop. With the support of voice bots, predictive intelligence, actionable insights, and more, agents are enabled to fulfil service requests in the shortest possible amount of time.

For this session we are joined by Shrikant Deo, Global Platform Head from EdgeVerve systems, to demonstrate how advances in intelligent automation have helped to reimagine the contact center and the agent's place in it.

Join us for this interactive webinar to learn:

How to define an excellent agent experience.
The role of AI and automation in organizing the agent journey.
The importance in connecting people, data and processes to enable efficiency for agile service operations.

Speakers

Shrikant Deo
Director, Product Management
EdgeVerve

RPA thought leader and Director of Product Management for AssistEdge, the market leading RPA product from EdgeVerve Systems.

Senior IT Products professional with a total of 20+ years of experience in multiple leadership positions. He has conceptualized and built B2B IT products from scratch and taken them to market. A global leader with experience in managing IT teams across USA, UK, Australia and India. Shrikant possesses a MBA from IIM Ahmedabad.

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