Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

CX TALK: Manulife on Personalisation vs Automation

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CX Network
05/16/2017

Jeronimo De Miguel is the VP, Branding & Creative at Manulife. In an interview at the Customer Experience Exchange for Financial Services: US he spoke about:

Creating a brand image that delights customers in an industry that struggles with trust building
How to develop employee brand-ambassadors
The opportunities and challenges within personalisation vs automation
The changing customer experience landscape in North America

Watch his full interview below.

Topics: Customer Experience Financial Services Artificial Intelligence in CX Contact Center

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