Join virtual event CX Network LIVE: The Smart Customer Experience

Following on from the success of CX Network LIVE: Customer Feedback & Satisfaction last month, the popular and insightful virtual event is back in July with a focus on making CX strategies more itnelligent.

CX Network LIVE is a quarterly virtual conference (getting on average 1,000+ registrations) showcasing the challenges and opportunities around a set theme impacting the customer experience industry. The title of our next event on July 10-12 is The Smart Customer Experience.

Work smarter, not harder.

How can the intelligent enterprise enhance the customer experience you’re providing? Buzzwords such as artificial intelligence, chatbots, machine learning and automation are dominating the landscape, but let’s not forget about long-term developments in digital and mobile either, as well as the need to be agile to stay on top of a constantly changing landscape and keep up with the brands disrupting the market. Combined with the new and emerging trends within technology, these are the drivers to creating a smarter, more efficient and – most important of all – a WOW customer experience!

Key themes:

  • How artificial intelligence-powered chatbots can transform your CX
  • The digital experience: Connecting the customer dots in an omni-channel world
  • Automation vs the human touch: Finding the right balance between efficiency and personalisation
  • Customer experience on-the-go: Tapping into the power of mobile touchpoints
  • The next frontier in analytics and how to ensure you do not intrude and be perceived as ‘creepy’
  • Real-time actionable insights: Create a 360-degree CX and drive measurable business results


Find the full agenda attached and register for FREE now to join one or more of the sessions live and have the opportunity to ask our expert speakers your burning questions about the smart customer experience after each of the presentations.

And don’t forget to use the hashtag #CXNLIVE to join the conversation on social media!