Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Building brand trust in an agentic economy
May 13 by Melanie Mingas
Trustpilot exec Allyse Slocum explains how to boost visibility in AI search by creating trust signals and connecting them to the wider journey
Surviving the crisis in CX: Unlock potential, articulate value, and avoid lock-ins
May 06 by Melanie Mingas
As 2027 strategy season begins, author and advisor Michael Hoffman explains how practitioners can unlock the full potential of CX and remain relevant
Putting the customer lifecycle at the heart of the business
April 30 by Melanie Mingas
Authors Simon Robinson and Maria Moraes Robinson explain the three considerations that allow CX leaders to translate strategies into meaningful CX
Experience is everything: The 3 steps that prevent CX failure
March 26 by Melanie Mingas
As her highly anticipated book launches, Jeannie Walters tells CX Network why discipline is where most organization's CX comes unstuck
Reinventing search and discovery within a digital ecosystem
March 17 by CX Network
Ahead of her session at All Access: Digital CX 2026, Dianna Lyngholm explains why vector AI is the next big thing for ecommerce
Why data is the opportunity and enemy in CX ROI
February 23 by Melanie Mingas
Author Martin Meyer-Gossner explains where the biggest ROI challenges lie, and the top questions practitioners should put to external vendors and service provid
VoC 2.0: How EA's approach to customer listening elevates experiences
February 23 by Melanie Mingas
EA’s Olivia Lucas and Andra Bond explain how EA makes sense of player feedback at scale
Build vs buy: How CarParts.com built 3 CX solutions in-house
February 20 by Melanie Mingas
Discover how and why CarParts.com decided to build its own ticketing system, chatbot, and product catalog in-house, using AI
101 practical principles from behavioral science
January 28 by Melanie Mingas
Mark Levy explains why consumer psychology matters to CX and what practitioners need to know
How the WNBA is redefining fan engagement through community-led experiences
January 16 by Amelia Brand
Building lifelong fans: WNBA reveals community-led strategies for engagement
How Simon Clarke tells the story in CX
January 15 by Melanie Mingas
Simon Clarke explains how he leverages a passion for design-based problem solving to deliver better CX for Suncorp Bank’s digital customers
How to get started with AI in highly regulated industries
January 13 by Melanie Mingas
From governance to trust and operationalization, Mrunal Gangrade, VP at JPMorgan Chase & Co, tells CX Network how to get started with AI
