Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Stop reporting friction: A CX leader’s guide to winning the c-suite
November 10 by CX Network
CX executive Aurelia Pollet tells CX Network why leaders should stop reporting friction and start governing how it gets fixed
Meet the board: Kellanova’s Phil Wilkinson on breaking down the boundaries in CX
November 04 by CX Network
Kellanova’s Phil Wilkinson tells CX Network how two of CX’s biggest silos are being eroded – and what it means for the future of CX
Why post-sales service is now your best AI search strategy
October 21 by Melanie Mingas
CX Network speaks to Trustpilot’s chief customer officer, Alicia Skubick, about the trust signals that drive AI search rankings
Meet the board: How Paul Weaver turned a passion for gaming into a career in product design
October 15 by CX Network
As he joins the CX Network Advisory Board, Hyatt Hotels’ Paul Weaver talks about career inspiration and the best career advice he’s ever received
The insights API aiming to solve the synthetic data trust problem
September 29 by Melanie Mingas
How one creative agency’s side quest turned into a consumer listening spin off that de-risks creativity with more than nine billion data points
Capita's new CX spin-off has a plan to fix customer service
September 16 by CX Network
CX Network speaks to the CEO of a BPO aiming to change what customers think of service
When universal design stops working - and what is needed next
September 14 by CX Network
Catch up with All Access: AI + Data in CX to find out how a change in mindset can solve the barriers in universal design
The CX metric every AI-first service team needs
September 09 by CX Network
How measuring Post-Resolution Rework Rate can help CX teams measure the true impact of AI agents
Trust over tech: The guarantees consumers need to make machine customers happen
September 04 by CX Network
Is the pace of AI development undermining consumer adoption? VISA’s Michael Nevski explains
How Oura's new CX metric is redefining CX observability ahead of a potential IPO
September 03 by Melanie Mingas
Oura’s VP of MX John Moses, explains how he transformed the member experience then created a new metric to measure it
What role should AI play in a decision system?
September 01 by CX Network
Uber’s Ekaterina Mironova explains how the global tech firm uses AI to make better decisions
3 Human skills AI can't replace (and why they matter now)
August 31 by CX Network
As outlined in his new book, Jeff Toister says there are ways only humans can add value in the age of AI
