Interviews

Building lifelong fans: WNBA reveals community-led strategies for engagement

Simon Clarke explains how he leverages a passion for design-based problem solving to deliver better CX for Suncorp Bank’s digital customers

From governance to trust and operationalization, Mrunal Gangrade, VP at JPMorgan Chase & Co, tells CX Network how to get started with AI

Jacqueline Bourke from Getty Images explains why brands should think twice before using AI-generated images in their marketing campaigns

Hear from United’s Innovation head, Jorie Sax, as she explains how to build trust, understand customers, and balance human and machine

Expereo’s director of CX explains how to put CX at the core of the customer proposition and how to make sound investments in CX tech

Laurence Buchanan, global leader of EY Studio+, tells CX Network what practitioners need to understand about the high-tech future that lies ahead

Contact center specialist Joshua Curtis tells CX Network about his passion for customer care and the mindset that has shaped his approach to CX

From the biggest challenge facing CX to the best professional advice she has ever received, Coles’ VoC specialist Claire Cunningham talks to CX Network

Discover three things that can drive a great employee experience, and the key actions your organization can take from Annette Franz, CCXP

CX expert and podcast host Nick Glimsdahl explains the AI lessons organizations can take from his new book

Learn of the importance of the Voice of the Customer (VoC), according to research from McKinsey & Co