The future of AI-first customer service

Discover how one premium luggage retailer streamlined support requests and automated refunds, returns and queries

Join Monos and Freshworks to hear how a refined customer service operation can drive a 500 percent sales increase

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This FREE webinar was recorded on:
14 May, 2024
11:00 AM - 12:00 PM EST

Monos, a high-end online luggage retailer, recently completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions.

The AI-powered ticketing and conversational support solutions have helped Monos increase agent efficiency—making the retailer’s customer happiness agents, and customers, even happier.

In this webinar, discover how Monos streamlined its support requests and automated responses related to refunds, returns, and queries across various communication channels —delighting customers, saving time for their agents and optimizing resource allocation.

Key takeaways:

How to embrace omnichannel engagement to meet the expectations of digital-first customers.
The focus areas that drive personalized customer engagement and boost CSAT.
How Monos deflects 80 percent of customer queries and resolves tickets 150 percent faster.

Speakers