How AI complements human skills in B2B customer service

Today’s B2B customer service (CS) teams face an uphill battle to fulfil in a timely, accurate manner — all while managing an often chaotic and disorganized shared inbox.

CX Network's Global State of CX 2024 survey found that 39 percent of respondents listed 'AI-powered technologies for operations' as a top CX trend, with 20 percent listing 'employee experience' as a top 2024 trend. Fortunately, emerging AI-driven tools are proving to be a highly effective solution for issues such as operational inefficiencies, talent turnover and poor CX. 

Join this webinar to discover how AI tools can complement the skills of your B2B customer service team and deliver: better collaboration and communication on all levels, reduced expenses, visibility for all stakeholders, and satisfied customers.

Attendees to this webinar will:

• Learn how AI-driven data capture and other digital technologies can streamline order management and improve the customer journey.
• Discover how AI assistance can transform how your CS team manages its shared inbox — from inquiry reception and classification to routing and response.
• Explore how other solution features, such as customer portal, advanced analytics and ERP integration, further support your team and boost CX.
  

Speaker

Matt Kulas
Business Development Manager
Esker

Matt joined Esker in 2013 and assists companies who desire to decrease their manual efforts, increase visibility, and efficiency within their customer service and order entry processes. He works with sales and customer service leaders to help guide them in automating customer service and order entry processes; this process change allows business to repurpose the energies of their team to more meaningful and value-added tasks. When he is not working, you will likely find him playing basketball, pickleball, volleyball, golfing, or coaching/watching his kids on the soccer pitch with his wife.

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