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Video: CX Talks

149 video results
of 15
11/14/2017
Get ready for our customer experience predictions for 2018
Last year, CX Network and industry experts from the likes of Facebook, Heathrow Airport, O2, Atom Bank and Shop Direct predicted that key 2017 trends would be:Customers demanding an emotional connectionCulture change as a mission statementOmni-channel trumping multi-channelThe next level of data scienceVideo at the heart of everythingThe rise of... View now
10/18/2017
Snapshot: The Future of Customer Insight, Data & Analytics
Following hot on the heels of CX Network Live: Data & Analytics with over 1000+ registrants, and last year’s The Big Book of Customer Insight, Data & Analytics 2016, tune in for the 2017 edition of our annual research report into how data analytics impact upon customer experience, which will be launched next month! You can find a snapshot... View now
10/09/2017
AI 2020 video
Our new research shows that predictive analytics, artificial intelligence and smart devices are the intelligent enterprise applications that will have the biggest impact on organisations within customer experience by 2020. And a whopping 82 per cent of CX leaders say they are “excited” about the impact of much-discussed buzzword artificial... View now
Tags: ai | cx | video
08/16/2017
The role of customer insight and data in 2017
New research reveals data adoption rates and the biggest challenges for the customer experience industry We recently surveyed 100+ customer experience practitioners on their usage of big data and analytics, whether they implement new tech such as machine learning and artificial intelligence, and what the biggest data challenges are for them today... View now
Tags: video | data | insight
07/20/2017
How TM Lewin’s is improving their CX through multi-channel
Keith Nesbitt is the Chief Operating Officer of tailoring chain TM Lewin. In a presentation at the Customer Experience Exchange for Retail he spoke about the opportunities of implementing multi-channel customer initiatives to maximise the In-store experience and how they’re planning to improve their customer experience by keeping multi-channel... View now
07/12/2017
MasterCard
Video interview with MasterCard’s SVP, Group Head, Customer Experience & Design Cindy Chastain is the SVP, Group Head, Customer Experience & Design at MasterCard. In an interview at the Customer Experience Exchange for Financial Services US, she spoke about: The challenges and opportunities in MasterCard’s CX transformationThe role of... View now
07/05/2017
Case study: Coventry Building Society’s customer-first journey
The role of the empowered employee to drive a successful customer-centric company culture Rachel Haworth is the Customer Experience Director at Coventry Building Society. In a presentation at the Customer Experience Exchange for Financial Services she held an insightful presentation on creating an internal customer culture. She highlights that... View now
06/29/2017
Digital marketing trends 2017: A snapshot
It’s been a year since our last Digital Marketing Trends report and plenty has changed within the industry. Content marketing has gathered more traction through the arrival of new formats and social channels, including the rising importance of live-streams and micro influencer partnerships. And technological advancements have made buzzwords such... View now
06/12/2017
Video snapshot: Customer experience in travel and hospitality
Learn in 45 seconds how to make CX your competitive differentiator if you operate within the travel and hospitality industry. To accompany our brand new report: How travel and hospitality companies can thrive through customer experience (CX), we have created a 45-second long snapshot highlighting the role of CX and how you can make it a... View now
06/07/2017
How Hewlett Packard tackled the challenge of a company culture change
Top tips to drive a successful company-wide culture change from the President and CEO of Hewlett Packard Enterprise In this video, Meg Whitman, president and CEO of Hewlett Packard Enterprise, discusses the difficulty of changing a company’s culture and how the key is to focus on a few core values and constantly repeat the message. Whitman also... View now
149 video results
of 15