Security
Better customer protection with biometric authentication
September 27 by CX NetworkDiscover the quick and frictionless authentication of voice biometrics with insight from Citi Singapore, Mastercard, Experian and Econet Wireless
How to balance cyber security and seamless customer experience
June 10 by K V DipuHow to provide a secure customer experience while continuing to meet customer expectations
Contact center efficiency checklist
February 08 by CX NetworkA checklist to boost the security of your hybrid contact center and its customer service efficiency levels