customer insights
What are customer insights?
November 03 by CX NetworkA guide to collecting, using and actioning customer insights from data and analytics
3 steps to transform your customer experience with AI-driven insights
June 22 by CX NetworkEnsuring customer voices are heard through the noise of unstructured data
Why VOC programs form an essential component of the CX toolkit
April 11 by Chloe ChappellVoice of the Customer case studies and strategic advice from TSB Bank, Cambridge University Press and National Express
Here’s how you can Build Frictionless Digital Journeys
October 29 by CX NetworkAssociate product manager at Rocket Mortgage, Edwin Goodwin, explains how companies can introduce a seamless customer journey by better understanding customer metrics
Voice of the Customer in Asia-Pacific Experts Insights eBook
October 20 by Olivia PowellFollowing CXN Live: Voice of the Customer APAC, this eBook explores the learnings generated by the event on how brands can best listen to their customers to uncover benefits that will unlock new custo...
Actioning Customer Data for VoC Success
October 15 by Olivia PowellAmelia Maye, VoC lead at AustralianSuper, on why automating processes is key to VoC success
Beyond traditional surveys: How data lakes help brands understand customers
October 18 by CX NetworkCustomer data can be gathered at multiple touchpoints in the customer journey to help predict their behavior, according to Beyond Philosophy's Colin Shaw