Where CRM Meets WFM: The Next Frontier of Customer Experience

Playvox by NICE joins us to discuss where CRM Meets WFM: The Next Frontier of Customer Experience

05/12/2025


• Explore how the shift to digital-first and CRM-based service models is reshaping WFM
• Learn how Playvox by NICE unlocks workforce management optimization in CRM platforms
• Real Results, Real Stories: The impact of CRM and back office focused WFM