Smart support at scale: How Suncorp is using AI and automation to enhance impact
Gain insight on how Suncorp has deployed AI and automation to improve KPIs
08/28/2025
Simon Clarke from Suncorp recently shared how the organization is using AI and automation to create smarter, faster and more resilient customer experience (CX). With millions of transactions automated and artificial intelligence (AI) embedded across key functions, discover what it takes to transform CX in a large, complex enterprise, and do it responsibly.
Gain insights into Insights into Suncorp's enterprise-wide approach to deploying more than 100 AI and machine learning models across various functions, including customer service, pricing, underwriting, fraud detection and claims management
Key takeaways:
- Learn how Suncorp has automated more than 24 million transactions.
- Explore the benefits of enhancing conversational AI chatbots.
- Understand Suncorp's commitment to ethical AI.
