Panel discussion: How can AI enhance CX?
Learn from the speaker's firsthand experiences deploying AI in CX
Artificial intelligence (AI) in customer experience (CX) is becoming more ubiquitous. People are using it to simplify data and analytics and enable self-service, for example. Recently, Yuwana Stiani, VP head of Customer Knowledge & Experience, Zurich Indonesia, Ruvashan Chetty, former customer operations manager at Boral and Patricia Mulles, director and global head of partnerships, She Loves Data, joined a panel to discuss AI in CX and what the future holds.
Watch this recording of how digitization, automation and new AI tools hold the potential to streamline CX operations and streamline conversations with clients, improving productivity and reducing call query resolution times. Listen as we consider how digital transformation will continue to shape the way CX operations run?
Key takeaways:
- Discover how automation can deflect common inquiries and reduce costs.
- Learn about the ROI of self-service implementations.
- Understand best practices for AI-driven customer interactions.
