Empathy, ethics and innovation: Designing generative AI agents for CX
How to proceed as we enter the age of autonomous agents capable of managing full CX interactions from start to finish
06/12/2025
Watch this video featuring Ashlea Atigolo, an innovation consultant and AI developer as she explains the thought that must go into the development and application of AI in customer experience (CX).
Drawing on years of research and development experience, from voice-enabled NLP bots in 2020 to AI agents capable of engaging with customers and databases, Atigolo explained what it takes to design AI for CX that’s not just smart, but emotionally intelligent. She helped the audience understand the role of empathy in AI development.
Learn about:
- Why empathy and ethics must be core principles in designing GenAI agents.
- Lessons from building emotionally intelligent AI for regulated industries.
- The future of agentic AI in CX and how to keep up with innovation.
