Net Promoter Score
Net Promoter Score (NPS) is a widely recognized metric used by businesses to gauge customer loyalty and satisfaction. It measures the likelihood of customers to recommend a company's product or service to others on a scale of 0 to 10.
One of the key benefits of using the Net Promoter Score is that it enables businesses to gather valuable feedback in a straightforward manner, making it a practical tool for continuous monitoring of customer sentiment and identifying areas for improvement.
Additionally, it encourages organizations to proactively engage with customers, address issues promptly, and cultivate strong relationships that contribute to long-term success and growth. Explore different methods to measure and enhance NPS outcomes with our resources below.
