The Power and Payoff of a Global Customer Community
Premier Farnell has created a powerful online home for its customers, at once increasing customer engagement and boosting sales. By integrating its Jive-x community with its e-commerce system, the company harnesses its customers’ enthusiasm to drive more loyalty and more business.
Watch this webinar and learn how you can fully engage with customers at 3 stages in their customer lifecycle
1) Cultivate relationships – turning prospects into customers
2) Enabling success – provide customers what they need to be successful
3) Energise customers – leverage your customer champions