The next evolution in surveys: AI, chatbots and the power of conversations

Discover how an engaging conversational interface can overcome survey fatigue and how AI can be applied to feedback process.


This FREE webinar was recorded on:
2018-03-20
09:00 AM - 10:00 AM GMT

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Are you struggling to get feedback and insight from your customers?  


Traditional online surveys have become stale and a new chatbot feedback revolution is on the horizon in 2018.  

Join Martin Powton, Marketing Manager at Wizu, and Wayne Laws, Customer Insight Manager at Scope, as they look at the secrets to making your customer surveys a success, featuring a live demo, a case study, and some top tips you can implement right now.

In this webinar we’ll cover the following areas:

  • Why do we still need surveys?
  • How conversational surveys can increase engagement and fight survey fatigue
  • How AI chatbots can close the feedback loop in real time
  • Using text analytics to turn data into actionable insight

On this webinar you’ll discover:

  • How an engaging conversational interface can overcome survey fatigue and improve response rate
  • How AI can be applied to feedback process
  • A case study from Scope on how conversational surveys work in the real world

>> Watch the webinar on demand now!


This webinar is part of our CX Network LIVE: Customer Feedback & Satisfaction virtual event and you can find a full list of event sessions to watch on-demand here.