How proactive customer care could save your brand over 65,000 hours

Go behind-the-scenes to understand how Kiwi Bank saved over 65,000 hours a year by using customer service management to deliver proactive service and drive great customer satisfaction


This webinar will take place on:
28 April, 2021
11:00 AM - 12:00 PM AEST

Recent industry studies have revealed that providing convenient, frictionless customer experiences translates to improved customer loyalty.

Many of today's brands are implementing proactive customer care so they can swiftly resolve issues before they become problems. One of those brand's is the award winning Kiwi Bank, which managed to save 65,000 hours a year by improving its customer service processes.

Learn from Kiwi Bank's success story by attending this webinar to go behind-the-scenes and understand how the bank is using customer service management to deliver proactive service and drive greater customer satisfaction.

Attend this webinar live to: 

  • Engage with experts and receive targeted answers to the questions troubling your CX work
  • Learn to deliver proactive service from issue to resolution
  • Deliver greater customer satisfaction
  • Understand how ServiceNow Customer Service Management could empower your brand

Servicenow

Hamish Miles
Country Manager NZ
ServiceNow
James Woodward
General Manager Enterprise Operations
Kiwi Bank

Servicenow