Retail
Customer experience plays a pivotal role in shaping the success of any retail business. Retailers must focus on creating seamless, personalized experiences that cater to individual needs and preferences. This can involve everything from intuitive store layouts and knowledgeable staff to efficient online platforms with user-friendly interfaces.
By leveraging data analytics and customer feedback, retailers can gain insights into what customers value most and tailor their strategies accordingly. This might mean offering personalized recommendations based on past purchases, implementing hassle-free return policies, or providing attentive customer support across various channels.
Technological advances like virtual reality for immersive shopping experiences and chatbots for instant customer support are transforming the retail experience, streamlining operations and offering convenience. Discover the latest insights and strategies driving engaging retail experiences below.
Companies are Long Way from Getting Customer Service Right
January 05 by Olivia Powell
New data reveals that brands are struggling to meet customer service demands and expectations
The future of CX lies in data driven digital networks
December 29 by Olivia Powell
Tarv Nijjar, global director of AI and digital strategic initiatives at Mars Inc, gives his predictions for CX trends in 2022
The dos and don'ts of customer-centric sustainability
December 27 by Olivia Powell
Guidelines on introducing sustainable business practices that are customer-centric.
The approach driving DHL to award-winning employee experience
December 23 by Olivia Powell
Julian Neo, managing director of DHL Express Manila and Brunei discusses how to ensure CX efficiency
NPS obsession: Do not let fear of failure hold back your growth
November 29 by Chanice Henry
CX Network’s Advisory Board provides a word of warning around the customer service dangers of obsessing over CX KPIs.
Prevent The Great Resignation by increasing employee loyalty
November 03 by Olivia Powell
Bruce Temkin, head of the Qualtrics XM Institute, explains how companies can increase employee engagement to help retain their most impactful talent
Do not let mistakes, fears and stress derail your transformation
October 21 by First source
How to help transformation teams face uncomfortable realities, voice concerns and find the courage to admit mistakes
Executives predict increase in spend to meet rising demands
October 13 by Qualtrics QQ
C-Suite executives say that spending will increase in the coming months due to employee and customer demands
The Global State of Customer Experience in 2021
September 30 by Chanice Henry
Insights from more than 200 customer experience management experts mapping market opportunities and hurdles over recent months and forecasts for the remainder of 2020
Be sincere with sustainability
September 15 by Olivia Powell
Companies need to be authentic with their sustainability efforts in order to meet customer expectations
Five customer experience trends to watch in retail
August 25 by CX Network
This whitepaper explores the key CX trends shaping the retail sector
Rescue customers from churning with good service recovery
August 24 by CX Network
Bruce Temkin, head of Qualtrics XM Institute, discusses the benefits of good service recovery
