Tech tips to fight customer churn
Part two of the Your Time To Shine webinar series
Attend the second installment of this customer experience webinar series presented by Conversica and a panel of CX experts on when to prioritize best practices, ease of use and flexibility in a Customer Success tech stackRegister
Live at 10am Pacific Time
The goals of a Customer Success team are two-fold: helping businesses retain and grow revenue from their existing customers and ensuring customers have a positive experience.
The mission to achieve these goals is complicated by multiple hurdles, one key issue being the capacity issues created by high customer-to-account manager ratios. This challenge triggers poor customer experiences, bad reviews, low adoption rates and, ultimately, churn.
To help Customer Success teams accomplish their goals, organizations can leverage a series of tools and technologies. But are you sure you are getting the right solutions to help scale your team? How do you balance flexibility and customization against built-in best practices and efficiencies?
Attend this webinar to:
- Interact with a panel of CX experts on the dos and dont's of Customer Success tech stacks
- Discover how to best balance tech stack flexibility with best practices
- Understand how to ensure your brand has the correct IT infrastructure to encourage business growth and customer success