Why customer success needs a prominent seat at the table In 2021
Part three of the Your Time To Shine webinar series
Attend the third and final part of this webinar series to find out how customer success teams play a crucial role in revenue growth.
Live at 7am Pacific Daylight Time and available on-demand
As the economic uncertainties of 2020 spill over into the new year, organizations are scrutinizing their returns on investment. Namely, how well they are retaining and growing customers converted by sales teams.
Recognizing this, it is vital for organizations to empower their customer success teams to ensure high customer satisfaction and revenue retention/growth.
Join Conversica and a panel of CX experts as they discuss why Customer Success teams deserve a prominent seat at the table in 2021 and beyond. This session will feature as part of the CXN Live: Customer Self Service event.
Attend this webinar to understand:
- Indicators of poor customer satisfaction and how to correct course
- How Customer Success helps retain marketing and sales ROI
- Tactics that ensure Customer Success teams help improve company strategy
Speakers
Brian Kaminski
Chief Customer Officer
Conversica
Kelli Scott,
Vice President of People and Customer Experience
One Finance, Inc. (One)
Sonny Dasgupta
Head of Product Marketing
Conversica
