Unlocking AI-powered CX: Turning insight into exceptional customer experiences
From AI promise to real performance: closing the CX delivery gap
RegisterAI is raising the bar for customer experience, but most organizations aren't keeping up.
In a global study of 34,000+ consumers, service representatives, and executives across 17 countries, ServiceNow uncovered a widening gap between what customers expect and what they actually get.
The findings reveal three critical gaps:
- Customer experiences fall short of expectations: only a small number rate their service as 'great' in the last 12 months
- Service reps are trapped in systems that hinder them: less than half of their time is spent taking care of customer issues
- Executives are missing what matters most: few report meaningful AI progress in building emotional connections with customers
Join us to explore APAC insights on what's driving these gaps and the strategies to close them, from rethinking CX measurement to equipping teams for AI-powered work.
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