Transform every digital CX moment with real-time insights at scale
Managing the numerous moments in your customer’s journey with you is critical in transitioning them from prospect to brand advocate. Harness contextual, real-time data to ensure you are producing positive customer experiences.
This presentation will allow you to gain perspective to:
- Boost customer relevancy to improve your retention rates
- Create hyper-personalised engagement to meet customer needs
- Ensure operational cohesion to provide a total customer experience
- Move at the speed of your customers to meet and exceed their expectations
Shubhra Sinha, Vice President of Portfolio Marketing at DataStax and Manisha Datye, Director, of Integration CoE at TCF Bank will discuss why customer experience is fundamentally driven by data and how technology and cultural mindsets are equally important to be able to deliver delightful experiences and effortless service excellence to the customer.