Tales from the trenches: Three CX strategies to beat your competition

Discover how a leading insurance company leapfrogged its competitors and differentiated on the basis of CX in a highly competitive market.


This webinar will take place on:
2019-09-24
01:00 PM - 01:45 PM GMT

Gartner data shows that 89% of marketers expect to compete solely on the basis of CX in the next two years.

Many companies are starting large transformation projects to overhaul their end-to-end customer journeys and compete with expectations set by leaders like Uber and Amazon. However, putting the right people, processes and technology in place to deliver on this mission is a hefty undertaking. 

Today’s highly connected customers demand an ever-expanding set of digital touchpoints to interact with, which places pressure on corporate budgets, staffing, training and time.

This webinar will provide attendees with the three main strategies a leading insurance company employed to leapfrog its competitors and differentiate on the basis of CX in a highly competitive market.

Attend this webinar live to learn about:

• How to implement processes to develop a deep customer understanding and align your investments, products, and digital services accordingly
• The results enjoyed by the insurance firm in response to its trailblazing customer experience
• Strategies to help you break silos ensuring you respond fast to customer feedback
• How a low-code digital experience platform gives you a leg-up on the competition
• How to deliver on your digital strategy faster with high-quality experiences on or below budget