Salesforce's top lessons on the state of customer service

Exploring Salesforce’s global research involving thousands of experts on the strategic role of customer service

Exploring Salesforce’s global research into the strategic role of customer service


This webinar will take place on:
January 21, 2021
10:00 AM - 11:00 AM SGT

The role of customer service has been on the rise for years, driven by the shifting balance of power between businesses and their customers.

In the midst of dual health and economic crises, delighting and advocating for customers has become even more critical as companies shift their focus from employee and customer acquisition to retention.

This webinar will explore the 4th edition of Salesforce’s State of Service research involving thousands of customer service agents across the globe, providing practical insight into the strategic role of customer service.

Attend this webinar to:

  • Grasp the new standards of customer engagement
  • Understand new trends in field service investments
  • Access data on agility and resilience in customer care
  • Tune into workplace engagement in today’s economy
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