Rewriting the Rules of CX with AI Agents and Customer Experience Automation
Discover how to use AI to step beyond siloed systems and into a new era of intelligent customer engagement
This CX Talk will discuss unlocking Efficiency with automation and AI orchestration.
RegisterThe workforce is evolving, and so must the technologies that support it. Customer experience automation tools and intelligent AI orchestration are redefining how companies engage with their customers, transforming their understanding of customer trends. So how can we scale these efforts to really transform the way we understand and interact with customer across the board?
In this exclusive CX Talk discussion, join us as we discuss how AI can best be deployed within the CX landscape, to what extent it can be trusted to handle sensitive customer data, and how it might be intelligently used to bring an end to an era of fragmented analytics, amplify customer trust and create more unified CX journeys. This discussion will help you to rationalize your operations, empower your human agents, and future-proof your CX strategy.
Key takeaways:
- Find out how leading CX operators are utilizing AI and automation to transform their CX operations in 2025
- Discover how integrating machine learning into your operations can help you create more consistent, reliable CX performance
- Find out how CX teams might benefit from a more joined-up approach to automation and AI
- Learn how to deepen customer loyalty and increase CX operational efficiency using the power of AI and automation
Speakers
Prashant Lulla
Head of Customer Experience (APAC)
Zurich Insurance
Prashant Lulla is an award-winning Operations Leader recognized for the ability to design, lead, and implement successful programs in Operational Excellence. He is a certified Black Belt with expertise in Lean Six Sigma, Metric Management, Analytic, and Project Management and has a strong track record for driving Continuous Improvement in Service and Quality and leading Successful Change Initiatives with Financial Benefits to the business.
He is also a motivating leader known for hiring and developing top talent, improving employee engagement, and mobilizing staff behind the vision. With outstanding communication and relationship building skills, he works in collaboration with teams, senior staff, and industry experts both domestically and globally, and is driven by a passion and commitment to achieve measurable results.
Gary Ovenell
Vice President, EMEA Solution Engineering
Talkdesk
Garry Ovenell is a highly accomplished Pre-Sales leader with over 20 years of experience in product management, pre-sales, sales, marketing, development, business development, technical support and professional services. He has a proven ability to build and run large teams of Pre-Sales engineers across multiple geographies, develop customer relationships at all levels both commercially and technically to exceed revenue targets and meet the strategic growth needs of the organisation.
Georgina Wilczek
Event Host
CX Network
Sponsor
Register
